Refund policy

Refund & Returns Policy

Last updated: July 2026

At AuraLoop08, we want you to be satisfied with your purchase. If you receive a faulty, damaged, incorrect, or significantly different product, please contact us at auraloop08@gmail.com as soon as possible.

Returns

To request a return, please provide your order number, a description of the issue, and photos or videos where applicable.

Products returned because of defects, damage, or incorrect fulfilment will be handled in accordance with applicable South African consumer law.

Change of Mind

Change-of-mind returns are only accepted with prior approval from AuraLoop08. Products must be unused, undamaged, and returned in their original packaging. Return shipping costs may be the customer's responsibility.

Refunds

Once your returned product has been received and assessed, we will confirm whether your refund has been approved. Approved refunds will generally be processed using the original payment method. Please allow reasonable processing time for your bank or payment provider to reflect the refund.

Consumer Rights

Nothing in this policy limits your rights under South African consumer law. Where required by law, your statutory consumer rights will take precedence.

Contact

For refund or return enquiries, email auraloop08@gmail.com and include your order number.